$12.5 Million Settlement Approved: In a landmark case for airline passengers, WestJet has agreed to a $12.5 million settlement after being accused of improperly charging baggage fees on domestic and international flights between 2014 and 2019. If you paid for your first checked bag during this period, you might be entitled to a refund. Here’s everything you need to know about the settlement, eligibility, and how to claim your refund.
$12.5 Million Settlement Approved
The $12.5 million WestJet settlement is a victory for consumers, setting a precedent for airline accountability. If you paid for first-checked baggage during the eligibility period, don’t miss your chance to claim your refund. With the deadline set for February 10, 2025, act now to secure your compensation and make the most of this opportunity.
| Aspect | Details |
|---|---|
| Settlement Amount | $12.5 million CAD |
| Eligibility Period | Domestic flights: Oct 29, 2014 – Jul 29, 2017; International flights: Jan 6, 2016 – Feb 27, 2019 |
| Claim Deadline | February 10, 2025 |
| Refund Form | WestJet Travel Bank credits |
| Claim Submission | Online via the official settlement website or by mail |
| Official Resource | WestJet Baggage Fee Class Action Settlement |
What Led to the Settlement?
The class action began after passengers noticed they were charged fees for their first checked bag despite WestJet’s tariffs—officially filed rates and rules—indicating that the first bag should be free. This discrepancy led to a legal battle alleging the airline violated its own published terms.
After years of litigation, WestJet agreed to settle the case, avoiding a prolonged trial and compensating affected passengers. The Supreme Court of British Columbia approved the settlement in October 2024, marking a win for consumer rights.
Who Is Eligible for a Refund?
You may qualify for compensation if you meet these criteria:
- Flight Bookings: You booked a WestJet flight directly with the airline or a travel agent.
- Travel Dates:
- Domestic Flights: Travel occurred between October 29, 2014, and July 29, 2017.
- International Flights: Travel occurred between January 6, 2016, and February 27, 2019.
- Baggage Fees: You paid a fee for your first checked bag during these dates.
Important Note: Ensure you have documentation such as receipts, credit card statements, or itineraries to support your claim.
How to File $12.5 Million Settlement Approved Claim?
Step 1: Gather Documentation
Collect receipts, credit card statements, or emails confirming your travel dates and baggage fee payments. If you’ve lost these documents, contact WestJet or your credit card provider to retrieve records.
Step 2: Submit Your Claim Online
- Visit the Official Settlement Website.
- Click on the “Submit a Claim” button.
- Fill out the online form with your contact details, flight information, and proof of payment.
- Review your details and submit the form electronically.
Step 3: Mail Submission (Optional)
If you prefer to file by mail:
- Download the claim form from the settlement website.
- Print and complete the form.
- Attach copies of your supporting documents.
- Mail your package to the address specified on the form.
Deadline: Claims must be submitted by February 10, 2025.
How Will Refunds Be Issued?
Approved claimants will receive refunds as WestJet Travel Bank credits, which are valid for two years. These credits can only be used for WestJet flights and are non-transferable.
For example, if you paid $30 for a checked bag, you’ll receive a $30 credit in your Travel Bank. These credits cannot be converted to cash but can be used to book flights for another individual under your account.
Consumer Rights: What This Means for You
This settlement is a reminder of the importance of knowing your rights as a consumer. Airlines are obligated to adhere to their tariffs, which outline the terms of carriage and fees. If an airline fails to comply, passengers have the right to seek compensation through regulatory agencies or legal action.
Tips to Protect Yourself in the Future:
- Read Airline Tariffs: Familiarize yourself with an airline’s baggage fee policies before booking.
- Keep Documentation: Save receipts and itineraries for potential disputes.
- Know Your Resources: Contact the Canadian Transportation Agency (CTA) for assistance with unresolved issues.
Impact on the Airline Industry
The WestJet settlement could have a ripple effect on the industry, encouraging airlines to review their practices and ensure compliance with published terms. It also empowers passengers to challenge unfair fees and raises awareness of airline accountability.
Similar Settlements
WestJet isn’t the first airline to face legal scrutiny over baggage fees. In 2018, a U.S. airline agreed to refund millions of dollars for charging baggage fees contrary to its published policies. These cases highlight the growing trend of holding airlines accountable for mismanagement or deceptive practices.
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Frequently Asked Questions (FAQs)
1. Can I submit a claim without receipts?
Yes, but claims with supporting documentation are more likely to be approved. Submit any relevant proof, such as credit card statements or booking emails.
2. What if I booked my flight through a travel agent?
You are still eligible, provided the flight falls within the specified travel dates and baggage fees were paid.
3. Are the travel credits transferable?
No, WestJet Travel Bank credits are non-transferable but can be used to book flights for others under your account.
4. What happens if my claim is denied?
You can appeal the decision by providing additional evidence or contacting the settlement administrator for further guidance.
5. Is there a limit to how many claims I can file?
No, you can file multiple claims if you paid baggage fees on multiple eligible flights.
Resources for Assistance
If you need help submitting your claim or gathering documentation, consider reaching out to:
- Legal Aid Organizations: For assistance with consumer rights.
- Consumer Advocacy Groups: Groups like the Public Interest Advocacy Centre can provide guidance.
- WestJet Customer Service: Contact for assistance with retrieving lost receipts or itineraries.
